Sewer Billing Updates

Notice to Waterford Utility Commission Customers

In the spring of 2023 the Waterford Utility Commission (WUC) decided to modify the manner in which it bills sewer customers to better align with the City of New London’s water billing cycle. WUC customers are now billed based on the same billing information and meter read dates that are on their current New London water bill. WUC Sewer Use bills will arrive within two weeks after receipt of their New London water bill, instead of at the start of each quarter.

While we continue to bill on a quarterly basis, the timing of when sewer bills are sent out has changed from the previous January, April, July and October schedule to the new schedule driven by the New London meter reading dates. This change to the timing of your sewer bill better aligns with the receipt of your New London water bill so that customers are able to see the correlation between water usage and sewer usage. 

New London sends out their water bills within a couple of weeks of the meter read date. On the example below you will notice that a meter read end date of April is billed in April.  On our previous schedule, WUC sent bills after a several months delay; a read end date of January could be billed in April (see below), which was a full quarter behind. Our goal was to eliminate this delay between your water and sewer bills.

Some of our customers may have received a quarterly bill six to eleven weeks after receiving their July 2023 bill. This shortened duration between bills was a one-time only catch up.  Please be aware that this was NOT a double bill, instead it was two quarters worth of usage billed in two bills mailed within a shorter timeframe than you would normally experience. 

All customers can expect to receive their quarterly bills within one to two weeks after receipt of their New London water bills moving forward. 

In conjunction with this change we have implemented a new utility billing software system.  With this system change WUC customers now have a new bill format and new ways that to make payments online and in person, including credit card payments.

Please contact our office at 860-444-5886 or email us at wuc@waterfordct.org with any questions.