Frequently Asked Questions

• You may pay online here.
• Make checks payable to WU.C.
• Payments can be made in PERSON at our office at: 1000 Hartford Road, Municipal Complex, Waterford
• Our Office Hours are 8 am to 4 pm, Monday through Friday.
• If paying by mail, send payments to W.U.C. PO Box 310, Waterford, CT 06385
• Payments may also be dropped off in the Tax Collector's Office in the Town Hall. CHECKS only in a sealed envelope. They will be forwarded to us.

The sewer use bill covers the previous three months. New owners should check their closing statements to see the adjustment made at closing. In most cases, the bill is the new owner's obligation.

Interest is charged on accounts with past due balances. We MUST charge interest per Connecticut State Statutes.  Failure to pay the bill by the delinquent date shown on the Sewer Use Bill results in an interest charge dating back to the due date on the Sewer Use Bill. If your account has a past due balance, or has not been paid by the delinquent date on your current Sewer Use Bill, please contact our office for a current balance at 860-444-5886 or by email at wuc@waterfordct.org. 

If you did not receive a bill for property you own that uses sewers, contact our office promptly. State Statute 12-130 states that failure to receive a bill does not invalidate the bill or the interest.

The Sewer Use Bill must be sent to the address on record with the Assessors Office, per CT State Statutes, however you can request a duplicate bill be sent to an alternate address. Please complete the Duplicate Bill Request form and return it to us by email, mail or in person.

Click here for the Waterford Utility Commission Account Information Form and email it to us here.

You can mail the completed for to our office at: WUC, P.O. Box 310, Waterford, CT 06385.