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1. How do I pay my city water bill?

Answer goes here...

2. How do I get a new trash can lid?

Answer goes here...

3. How do I apply for a job with the City?

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4. My trash didn't get picked up, what should I do now?

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5. How do I get a garage sale permit?

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6. How can I see the agenda for an upcoming City Council or Board meeting?

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1. What is interlibrary loan?

When you've searched our catalog and you don't find what you are looking for, let us try and get it for you from another library. Through our Interlibrary Loan Service (ILL), we can request materials from other libraries in the State of Connecticut.

2. Who can use this service?

This service is available to Waterford residents and non-resident customers with valid library cards. All ILL items must be picked up and returned at the Waterford Public Library.

3. Does it cost anything?

There is no fee for this service.

4. How long will it take to get the item I need?

Please allow an average of ten business days for items to arrive. We will contact you when the item arrives.

5. What can I borrow?

Mostly books. Please note, some materials are not available through ILL, such as entertainment DVDs and reference materials. It is also very difficult to obtain best sellers and other books published within the last 12 months.

6. How many items can I request through interlibrary loan?

Customers may have up to five ILL requests in our system at one time.

7. What is the loan period?

The usual loan period for an ILL item is three weeks.

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1. Are dogs allowed at Waterford Beach?

Dogs are not allowed at Waterford Beach from Memorial Day through Mid-September. They are allowed in other parts of the park. Please leash and clean-up after your dog. The exception being a service animal.

2. What are Waterford Beach Stickers?

You can come to the Community Center, starting May 5, 2022 from 8 am to 4 pm to purchase beach stickers. A current car registration is required for each vehicle requesting a sticker. If you cannot locate your car registration, details can be downloaded from the DMV website, we cannot take the information off of a phone/tablet.

Form of payment can be cash, check, or credit card. Thank you.

Resident fees: 1st car is $25 each additional car in the same family and household is $11 each. You must have a registration for each vehicle. If your registration does not have your Waterford address on it, please bring a current tax bill or current monthly utility bill, plus the registration.

Waterford Senior Citizens (65 and older) wishing to get a beach sticker need a current car registration and pay $11. You have the option of showing your drivers license at the gatehouse for free access or the convenience of the sticker for $11.

Out-of-town residents need a current car registration for each vehicle you wish to purchase a sticker for and the cost is $125 per vehicle.

Wristbands for walkers and bike riders are $2 for residents and $10 for out-of-town. Proof of residency is required.

or

You can now use our online system!

On the Waterford Recreation and Parks Department page, you will find Online Registration in the left-hand column. The next screen will bring you to RecDesk where you will select "Memberships" and then choose the appropriate beach sticker. If this is your first time using the system, you will need to set up a household in the system. Once the household is set up, you can continue to register for programming and other passes as interested. Forms will need to be uploaded digitally in order to use the online system. Use your receipt for entrance to the gatehouse until you get your sticker.

or

You can make a photocopy of your registration and mail it to: Waterford Recreation and Parks, 15 Rope Ferry Road, Waterford, Court checks are made out to the Town of Waterford. Please remember registration is required for each vehicle.

3. What are the dog park rules?

Rules and regulations of the Waterford dog park, Stenger Farm Park, Clark Lane.

Enjoy your stay!! Thank you for following the rules.

• The owner of any dog is solely liable for damages or injuries suffered by anyone who is bitten or injured by the dog on the Town premises.
• Puppies and dogs must be properly licensed, inoculated and healthy.
• Your dog must be properly vaccinated and wear a collar with current license and rabies tags.
• Owners must clean up after their dogs.
• Dogs showing aggression toward people or other animals must leave the Dog Park. Animals who exhibit a history of aggressive behavior will not be permitted to enter.
• Puppies using the Dog Park must be at least four months old.
• Owners should not leave their dog unattended or allowed out of sight.
• Dogs must respond to owner either with verbal commands or hand signals.
• All dogs must be spayed or neutered.
• Owners must carry a leash at all times. Dogs should be leashed before entering and prior to leaving the Dog Park; no more than three dogs per owner.
• Children under the age of sixteen (16) must be with an adult at all times. No children under the age of five are allowed in the Dog Park.
• All other Town of Waterford Park Rules apply (i.e. no alcoholic beverages, no glass containers, etc.).
• No food allowed inside the fence.
• Hours of operation 9 am to sunset.

Dog Park is closed during inclement weather. Please notify the Recreation and Parks Department at 860-444-5881 if you notice broken equipment or anything that requires immediate attention. Violators will be subject to removal from the dog park and suspension of dog park privileges.

Call 911 for any emergencies. If you need to contact the Police for a non-emergency, call 860-442-9451.

4. How do I register for a program?

By stopping by our office  by mail(15 Rope Ferry Road, Waterford, CT  06385)  or call 444-5881. Checks, cash, and credit cards are accepted at this time. Online registration for Fall 2021 begins on 9/8/21 by going to the Waterford Community Center website.

The registration form can be found in the program booklet website.

5. What is our mailing address?

15 Rope Ferry Road
Waterford, CT  06385

6. What are the office hours at recreation and parks?

Monday through Friday.
8 am to 4 pm.

7. What are the hours at the community center?

Monday through Friday
8 am to 4 pm
Saturday 8 am to 12 pm
Rentals available on Saturday and Sunday

8. Where is the Recreation and Parks office located?

Are located within the community center, 24 Rope Ferry Road.

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1. How do I contact an officer?

Officers can be contacted in person, by phone or by email. You can come into the police department if you need to speak with an officer in person. If you need a certain officer, call the main number, 860-442-9451 and ask to be connected to that officer's voicemail. You can also send the officer an email. Each officer has an email assigned to them which is addressed using their first initial and last name. Example: Officer John Smith's email name would be JSmith.

2. Can I set up a police K-9 demonstration at an event?

Yes. The Waterford Police Department has two K-9 units and often holds demonstrations at various events. To get additional information, please email Lieutenant Ferland who oversees the K-9 program

3. Can I set up a tour of the police department?

Yes. Tours of the police department are routinely set up for local groups and residents. For further information, please email Community Engagement Officer Eric Fredricks or call 860-442-9451.

4. Can I hire a police officer for a detail?

Yes. Officers are often hired by private companies and residents for various functions. If you are a contractor needing police presence at a construction detail, please contact Lt. VanOverloop at 860-442-9451. If there is no answer, please ask to speak with the shift supervisor and do not simply leave a voicemail. If you are not a contractor, the detail must be approved by the administration prior to being offered. Please contact the on shift supervisor at 860-442-9451 and chose Option 4.

5. Can I get a Protective Order or Restraining Order at the police department?

No.  Protective Orders and Restraining Orders are issued at the court.  If you live in New London County, you can apply for an order at New London Superior Court, 112 Broad Street, New London, Connecticut.  Police can only issue Temporary Protective Orders after a Domestic Violence arrest. The State of Connecticut Judicial website has additional information.

6. What should I do with found property?

If you find property in the Town of Waterford, you can either bring it to the Waterford Police Department or you can call the main number and an officer will respond to your location.

7. Can I make a police report over the phone?

Maybe. If you are reporting something non-criminal, such as a hazardous road condition, then you can call the main number and make a report to any officer or dispatcher who is available to answer your call. If the complaint is criminal in nature, then officers may need to verify identification, seize evidence and obtain statements and therefore will need to meet with you in person.

8. How do I apply to the Waterford Police Department?

The Waterford Police Department utilizes the Law Enforcement Council of Southeastern Connecticut (LEC) for hiring new officers. View the L.E.C. website. If interested in a Community Service Officer position, or as an Emergency Dispatcher, please contact the Town of Waterford Human Resources office at the Town Hall. (15 Rope Ferry Road, Waterford, CT.)

9. Can I request the speed trailer on my road?

Yes. To request the speed trailer on your road, please email Traffic Officer Jake Nickerson or call 860-442-9451.

10. Can I request officers for a safety fair or public event?

Yes. Depending on the type of event and date it is to be held. Please contact the shift supervisor at 860-442-9451.

11. How do I get a copy of a report?

To request a copy of a report, please call the Waterford Police records division, 860-447-2212, Monday through Friday from 8 am to 4 pm Please have as much information as possible, preferably a case number to assist records personnel in locating the requested information. Not all cases are immediately available for release. Most information requests require a completed Records Request Form, which can be located on this site.

12. Do Waterford Police Officers volunteer for community events, parades or other functions in town?

Yes. Officers routinely volunteer for various causes. Officers regularly volunteer at events benefiting the March of Dimes, Make-A-Wish Foundation and the CT Special Olympics to name a few. They have also volunteered their time at Waterford Week events, community events with the Youth Services Department and many other functions. If you are holding a charity event and are wondering if officers would participate, please email the Waterford Police Union President Ryan Spearrin.

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1. How do I get a ride?

Call Senior Services at 860-444-5839.

2. Who is the service for?

We provide curb-to-curb transportation to Waterford residents who are sixty years of age and older and to disabled adults.

3. Where can I go?

Our service area includes Waterford, East Lyme, Niantic, and New London. We take people to physician appointments, outpatient testing, (x-rays, lab tests, etc.), physical therapy, salon/barbershop, and errands.

• Grocery shopping rides are available on Mondays.
• Transportation for retail shopping and errands is available on Thursday afternoons.
• Friday service is for medical rides only.

4. When can I go?

Service is provided Monday through Friday 8:45 am to 3:30 pm for routine, prescheduled appointments. The schedule may change due to inclement weather, staffing shortage, or mechanical problems. There is no service on holidays.

5. What does it cost?

The service is provided free of charge. Request to have a transportation registration packet mailed to you or download it from the forms section of this site. Once you return the form we will enroll you in the program and you can request rides.

• When calling to request a ride, be ready to provide the complete address of your destination, as well as the date and time of your appointment.
• The majority of reservation requests are taken from 9 am to Noon Monday through Friday. The office is open 8 am to 4 pm
• Requests for rides are taken on a first-come first served basis and the schedule fills quickly.

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1. How do I make a payment?

• You may pay online here.
• Make checks payable to WU.C.
• No Credit Cards
• Payments can be made in PERSON at our office at: 1000 Hartford Road, Municipal Complex, Waterford
• Office Hours are 8 am to 4 pm, Monday through Friday
• If paying by mail, send payments to W.U.C. PO Box 310, Waterford, CT 06385
• Payments may also be dropped off in the Tax Collector's Office in the Town Hall. CHECKS only in a sealed envelope. They will be forwarded to us.

2. What time period does my sewer use bill cover?

The sewer use bill covers the previous three months. New owners should check their closing statements to see the adjustment made at closing. In most cases, the bill is the new owner's obligation.

3. What happens if my bill becomes delinquent?

Interest is charged the 1st of every month.  We MUST charge interest per Connecticut State Statutes.  Failure to pay the bill by due date results in an interest charge dating back to date on invoice.

4. What if I do not receive a bill?

If you did not receive a bill for property you own that uses sewers, contact our office promptly. State Statute 12-130 states that failure to receive a bill does not invalidate the bill or the interest.

5. How do I change my mailing address?

View the form to fill out and mail.

6. How do I find out Acount Information for Real Estate Closing?

Click here for the Waterford Utility Commission Account Information Form and email it to us here.

You can mail the completed for to our office at: WUC, P.O. Box 310, Waterford, CT 06385. 

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1. What If My Taxes Become Delinquent?

Taxes must be paid on or before the first of the month following the due date of the tax in order to avoid interest. By State law, interest is charged at the rate of 1 ½% per month on all delinquent amounts with a $2 minimum. Payments on delinquent accounts must first be applied to the oldest outstanding bill; all fees and interest must be paid before payments are applied to outstanding taxes.

Real Estate Tax Delinquencies: The tax office mails a "Delinquent Notice" (August and February) as a statement of delinquent taxes after each installment. If there is an unpaid balance on a real estate tax bill after April 30, a lien shall be placed in the land records at a fee of $24. At least 30 days prior to the placement of a lien, a "Notice of Intent To Lien" is sent to each delinquent taxpayer. All interest, fees, and taxes must be paid before a lien can be released.

Motor Vehicle Tax Delinquencies: The tax office mails a Delinquent Statement in August (and February, for Supplemental Tax bills that are due in January.) A "Demand Notice" is then sent (September and March) as a statement of delinquent taxes after each billing statement. Unpaid tax bills after the demand notice is sent may be turned over to a State Marshal or to a collection agency for collection at the taxpayer's expense. The Department of Motor Vehicles will not process registration renewals until all vehicle taxes and fees are paid in full.

Personal Property Tax Delinquencies: Delinquent statements are sent in August. Unpaid personal property tax bills are subject to liens placed with the Connecticut Secretary of the State if not paid by September 30. A "Notice of Intent to Lien" is sent in September.

2. How May Payments Be Made?

You may pay your taxes by mail, in person, or online via the Town of Waterford website.

Checks: Should be made payable to the Waterford Tax Collector and mailed (using the blue return envelope) to:

Waterford Tax Collector
15 Rope Ferry Road
Waterford, CT 06385

Please include the payment coupon from your statement in order to ensure proper payment to your account and write the "list number" from your bill on your check.

Credit Card and Electronic Check: You may pay your taxes online by using the Instructions For Paying Tax Bills Online page. You can schedule your payments, sign up for paperless billing, and sign up for email and text reminders. There are fees associated with the online payment of your taxes, please refer to the payment page for details.

3. When Are Taxes Due?

Real Estate taxes: Tax bills over $100 are due semi-annually on July 1 and January 1.

Motor Vehicle taxes: Tax bills on vehicles registered as of October 1 are due annually on July 1; tax bills for vehicles registered from October 2 through July 31 are due annually on January 1

Personal Property Taxes: Business Personal Property tax bills are due on July 1