Transportation

How do I get a ride?

Call Senior Services at 860-444-5839

Who is the service for?

We provide curb-to-curb transportation to Waterford residents who are sixty (60) years of age and older and to disabled adults.

Where can I go?

Our service area includes Waterford, East Lyme, Niantic, and New London. We take people to physician appointments, outpatient testing, (x-rays, lab tests, etc.), physical therapy, salon/barbershop, and errands.

  • Grocery shopping rides are available on Mondays.
  • Transportation for retail shopping and errands is available on Thursday afternoons.
  • Friday service is for medical rides only.

When can I go?

Service is provided Monday through Friday 8:45 am to 3:30 pm for routine, prescheduled appointments. The schedule may change due to inclement weather, staffing shortage, or mechanical problems. There is no service on holidays.

What does it cost?

The service is provided free of charge. Request to have a transportation registration packet mailed to you or download it from the forms section of this site. Once you return the form we will enroll you in the program and you can request rides.

  • When calling to request a ride, be ready to provide the complete address of your destination, as well as the date and time of your appointment.
  • The majority of reservation requests are taken from 9:00 a.m. to Noon Monday–Friday. The office is open 8 a.m. to 4 p.m.
  • Requests for rides are taken on a first come first served basis and the schedule fills quickly.

Your Rights Under Title VI

The Town of Waterford upholds its commitment to the principles inherent in the Civil Rights Act of 1964, which affirms that discrimination is illegal. The Town of Waterford in accordance with Connecticut State and Federal law will ensure full compliance with Title VI of the Civil Rights Act of 1964 as amended and related statutes. The Town of Waterford is committed to ensuring that no person is excluded from participation, denied benefits, or otherwise subjected to discrimination under any program or activity or any service rendered to the public, on the basis of race, color, national origin, sex, age, or disability. Further, the Town of Waterford prohibits discrimination in public accommodations on the basis of ancestry, breast feeding in a place of public accommodation, lawful source of income, learning disability, marital status, mental disability, mental retardation, physical disability, religious creed, sexual orientation, as well as using a guide dog/training a guide dog. To request additional information on The Town of Waterford’s non-discrimination obligations or to file a Title VI complaint, please submit your request or complaint in writing to:

Sally B. Ritchie, Title VI Coordinator
15 Rope Ferry Road
Waterford, CT 06385

Click here to obtain a complaint form online or in person at the:

Senior Services Department
Waterford Community Center
24 Rope Ferry Road
Waterford, CT 06385

The Town of Waterford does not discriminate on the basis of race, color, national origin, gender, religion, age or disability. Individuals with disabilities who require modifications to participate in Town of Waterford (TOW) sponsored programs and activities or to access TOW services or goods are asked to submit their request with 48 hours notice to the Town’s ADA Coordinator. Reasonable modifications will be made on a case by case basis.

Documentation may be required when requesting modifications.

 

Transportation Brochure

Transportation Guidelines

Transportation Registration Form Fillable

 

Med Ride Brochure

Med Ride Guidelines

Med Ride Registration Form